Due to the specialist nature of many of the Andura home improvement products, they are not available directly to the public but are supplied to Andura registered contractors, who have shown a commitment to quality workmanship and good customer service.

Andura products are also available to nominated contractors for commercial, local authority and housing association-specified projects.

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Registered Contractor Code of Conduct – Home Improvement Contractors

• To deal with fairness, honesty and integrity at all times

• To carry out all installations to the highest possible standard in accordance with Andura’s documented specifications, procedures and guidelines

• To fully comply with all health and safety regulations that pertain to your business and to fully comply with all relevant environmental regulations, including the correct disposal of waste such as empty containers and surplus coating materials

• To deal promptly and fairly with all customer service issues

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Registered Contractor – The scope and limitations of Andura’s responsibilities

Andura monitors the performance of its registered contractors. Feedback from the customers about our registered contractors is an important information source. Any reported issues of concern regarding Andura’s registered contractors are investigated. Andura will always engage with such issues in a positive manner and work to assist with resolutions.

Andura does not issue installation guarantees. Any guarantee offered by contractors is from the contractor alone. Andura cannot accept any contractual liabilities for the failure of its registered contractors to fulfil their legal obligations.

In the event that an Andura registered contractor is found to be not following Andura’s Code of Conduct, suspension of registration will be considered. Andura reserves the right to remove contractors from its registration scheme if they are consistently and/or repeatedly failing to follow the code of conduct.

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Andura Terms and Conditions of Sale

Our Terms and Conditions of Sale are available here which provide more details about the trading standards we adhere to.