Privicy Policy | Andura Coatings

Privacy Policy

Andura respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we use the information we collect about you through your use of the Andura website (the “Website”) or when you place an order with us, how we look after your personal data, and how you can instruct us, if you prefer, to limit the use of that information.

You can visit the Website without disclosing any personally identifiable information about yourself. By submitting information to us through or in connection with this Website, or through any other channel, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website, or through any other channel.

It is important that you read this Privacy Policy so that you are fully aware of how and why we are using your data. This Privacy Policy supplements any other notices including our Cookie Policy, and is not intended to override them.

1. Controller

Andura (“we”,”us” or “our”) is the controller and responsible for your personal data under the terms of the GDPR. Our ICO registration number is ZA671372. If you have any questions about this Privacy Policy please contact us using the details below.

Legal entity: DGH Manufacturing Ltd. trading as Andura
Email address: info@andura.co.uk
Registered address: 20 Murdock Road, Bicester, Oxfordshire, OX26 4PP

2. Changes

This Privacy Policy was last updated on 1st April 2021 and will be updated from time-to-time.
It is important that the personal information we hold about you is accurate and up-to-date, so please keep us informed of any changes.

3. The Information we collect

We may collect, use, store, transfer or otherwise process personal information or data that relates to and identifies you, including but not limited to the following:
Identity Data includes first name, last name, username or similar identifier, title, job role and company name.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and information you choose to post in our contact forms or other message areas and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also gather and use Aggregated Data for the purposes of monitoring our Website usage and may share Aggregated information to third parties. Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity.

4. How we use your personal data

We only use your personal data as the law permits and process this information for the purpose of:

Dealing with your enquiries and requests
Providing and personalising our services
Processing your payment
Fulfilling orders placed directly with us or with any of our brand partners
Resolving disputes, troubleshooting problems and providing customer support
Managing our relationship with you
Making recommendations to you about products and services you may be interested in
Improving our Website, products/services, marketing, customer relationships and experiences
Communicating brand and product stories with the media
Complying with our legal or regulatory obligations
Accounting and reporting

Marketing

We may use your Identity, Contact, Usage and Profile Data to form a view on what we think may be of interest to you. This is how we decide which products, services, information and offers to share with you in our Marketing Communications.
You will receive Marketing Communications from us if you have requested information from us or purchased products / services from us and, in each case, you have not opted out of receiving our Marketing Communications. If you no longer want to receive our Marketing Communications please use the unsubscribe option at any time on our emails to be removed from our mailing list, or contact us at the addresses given in Clause 1.

We will get your express opt-in for Marketing Communications from companies outside Andura before we share your personal data with any third-parties for the purpose of Marketing Communications.

Cookies

Cookies are pieces of information transferred to your computer’s hard disk from a website and are commonly used throughout the Internet. Cookies allow our Website to store information about your browsing patterns. This enables us to track the features you use and the pages and content you view, so that we can make the Website more useful to you.

If you disable cookies in your browser please be aware that you may lose certain features of the Website or some pages may not display properly. For more information about cookies, please see our Cookie Policy.

5. Information security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. However, the Internet is not a secure medium. Please be aware that communications over the Internet, such as emails / webmails are not secure unless they have been encrypted – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

6. Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Clause 8 below for further information.

We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

7. To whom will your information be disclosed

Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

Our employees
Our affiliates
Our group companies and their employees
Successors in title to our business
Third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us
Government bodies and law enforcement agencies and in response to other legal and regulatory requests
Auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes, in any jurisdiction where we operate

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex, or you have made a number of requests. In this case, we will notify you and keep you updated.

8. Your consent

You can use the Hanford and Green Website without putting in any personal data.
By submitting any personal information to us you consent to the use of this information as set out in this Privacy Policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes online. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.
In the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area. Countries outside of the EEA may not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try and protect the security of your information.

9. Your rights in relation to your information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate and subject to your rights in law, you may have your personal information erased, rectified, amended or completed. Please email or write to us at the address given in Clause 1, quoting your name and address and providing brief details of the information you would like a copy of, or which you would like to be corrected / erased.

We may need to request further information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

10. Use of your personal information given to other websites

We are not responsible for the privacy policies and practices of other websites you accessed using links from our Website. We recommend that you check the policy of each website you visit.