Andura products are generally not available direct to the general public but are supplied to Andura registered contractors for home improvements and to nominated contractors for commercial, local authority and housing association projects.
Registered Contractor Code of Conduct
- To deal with fairness, honesty and integrity at all times with the general public
- To carry out all installations to the highest possible standard in accordance with our documented specifications, procedures and guidelines
- To fully comply with all Health & Safety Regulations that pertain to your business and to fully comply with all relevant Environmental Regulations, including the correct disposal of waste such as empty containers and surplus coating materials
- To deal promptly and fairly with all customer service issues
Registered Contractor – The scope and limitations of Andura’s responsibilities
We monitor the performance of our registered contractors on an ongoing basis. Feedback from the customers of our registered contractors is an important information source. Any reported issues of concern regarding our registered contractors are investigated. We will always engage with such issues in a positive manner and work to assist resolutions.
We offer product only guarantees to our Platinum Club Contractors only. We do not, in any case, issue installation guarantees. Any guarantee offered to a property owner is by a contractor is from the contractor alone. Andura cannot accept any contractual liabilities for the failure of its registered contractors to fulfil their legal obligations.
In the event that an Andura registered contractor is found to be not following Andura’s Code of Conduct, suspension of registration will be considered. Andura reserve the right to remove contractors from our registration schemes if they are consistently and/or repeatedly failing to follow our Code of Conduct.